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Using your phone

Page history last edited by PBworks 17 years ago

Using your phone

 

--See also Customizing your phone

 

Placing calls

 

Lift the handset OR press the speakerphone button, then:

  • Inside ACPL - dial the 4 digit extension
  • An outside line - dial 9 and then the phone number

 

 

 

Answering calls

 

  • Handset mode - lift handset
  • Headset mode - Press the Headset key, then press the flashing line key
  • Hands-free mode - Press the Speaker key

 

 

 

 

Troubleshooting

 

 

 

These new phones are a lot more like computers. Occasionally they may freeze or 'lock up'. If you get an hourglass icon or your phone is not 'acting right', you may need to reboot your phone.

 

To reboot, check the back side of your phone:

  • (Connects to computer, only on some phones - color may vary)
  • 2 Ethernet power cord - color may vary, though usually blue. DISCONNECT AND RECONNECT THIS CORD TO REBOOT YOUR PHONE.
  • Handset cord
  • (Headset cord, only on phones using headsets.)

 

 

 

 

      How to Pickup an ACPL extension that is ringing (Direct Call Pickup)                  

 

    Enter *8 + extension.  You can program a speed call button for this (see below)

 

 

How to Pick up a call on hold from another ACPL extension (Remote Hold Pickup)

 

          Enter *9 + extension.  You can program a speed call button for this (see below)

 

 

How to program keys on your phone

 

    • Press Applications -> Settings -> Programmable keys
    • Select a key to program.  Programmable keys are available on pages 2 and 3.  Buttons for browsing to these pages are below the display.
    • Assign a feature (such as Speed Call)
    • For Speed Call select Edit Number
    • Enter the number using the keys on the left and select Save
    • Select Edit Label
    • You’ll notice at the bottom there are 5 pages of options.  Page 1 has lowercase letters, page 2 has uppercase letters, etc.
    • Enter the label (the name) using the keys along the left, continue to push the key until you get the desired character.
    • Selecting Insert for the desired character.
    • When you are finished select Save
    • Select Save again
    • You can continue to edit keys.  When you are done select Close.
    • Select Close again to return to the Main page.

 

 

      How to Transfer a Call to Voice Mail

 

                From a Phone with Voice Mail
  • Press the Trans/Conf Button
  • Either press the Voice Mail Button or 5995
  • Press  *  wait until you start to hear the announcement
  • Press #  wait until you start to hear the announcement
  • Press #  wait until you start to hear the announcement
  • Enter Ext. #  of the Voice Mail to leave a message in
  • When asked for a password Press # and hang up Quickly
  • If you do not hang up quickly the person will miss part of the voice mail message.

 

                From a Phone with No Voice Mail

  • Press the Trans/Conf Button
  • Either press the Voice Mail Button or 5995
  • Press #  wait until you start to hear the announcement
  • Enter Ext. #  of the Voice Mail to leave a message in
  • When asked for a password Press # and hang up Quickly
  • If you do not hang up quickly the person will miss part of the voice mail message.

 

 Call Me Back

    • If someone is busy when you call, press Call Me Back and hang up.
    • When the other person is finished with their call, your phone will ring.
    • When you pick up your ringing phone it will dial the person you were trying to call.

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